Advice for people affected by child abuse. Shropshire's favourite emergency drainage service. Lifeline went above and beyond for us. I have a service plan with benjamin franklin plumbing, and they also take great care of me and my home. United utilities are responsible for the repair and maintenance of the public sewer network a change in legislation effective from 1st october 2011 also made united utilities responsible for the repair and maintenance of lateral drains if you think that.